At Sylvia Voice, we are committed to delivering high-quality audio equipment, musical instruments, and recording gear to customers around the world. Please review our shipping policy for details on how we handle deliveries.
1. Shipping Locations
We offer worldwide shipping to most countries. If your region is not serviceable, we will inform you at the time of order confirmation.
2. Processing Time
Orders are typically processed within 1–3 business days after confirmation. During peak seasons or promotions, processing may take slightly longer.
3. Delivery Time
Estimated delivery times vary depending on your location:
- Domestic Orders: 3–7 business days
- International Orders: 7–21 business days
Delivery times are approximate and may be affected by customs clearance, holidays, or other unforeseen delays.
4. Shipping Charges
Shipping costs are calculated at checkout based on your delivery location and order weight. Any applicable customs duties or taxes are the responsibility of the recipient.
5. Cash on Delivery
We only offer cash on delivery as our payment method. Please ensure someone is available at the address to receive and pay for the order at the time of delivery.
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details (where available).
7. Delivery Issues
If your package is delayed, damaged, or lost in transit, please contact us immediately at [email protected]. We will work with our shipping partners to resolve the issue as quickly as possible.
8. Incomplete or Incorrect Address
Please ensure your shipping address is complete and accurate. Sylvia Voice is not responsible for failed deliveries due to incorrect or incomplete addresses.
Contact Us
For any shipping-related questions, please reach out to us at:
[email protected]