At Sylvia Voice, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
You may request a return if:
- The product is damaged or defective upon delivery
- The wrong product was delivered
- The item does not match the description provided on our website
Returns must be requested within 7 days of receiving your order.
2. Non-Returnable Items
The following items are not eligible for return:
- Items damaged due to misuse or mishandling
- Products without original packaging or accessories
- Customized or special-order items
3. How to Request a Return
To initiate a return, please email us at [email protected] with the following details:
- Order number
- Reason for return
- Photos of the product (if damaged or incorrect)
Our team will verify the request and provide return instructions.
4. Return Process
Once approved, you will be instructed to return the product to our specified return address. The item must be unused, in its original condition, and include all packaging and accessories.
5. Refunds
Since we only accept cash on delivery, refunds are processed as follows:
- Refunds are processed within 7–10 business days after we receive and inspect the returned item.
6. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong or damaged item).
7. Cancellations
You may cancel your order before it is shipped. Once shipped, the order cannot be canceled and must be processed through our return policy.
Contact Us
If you have questions about returns or refunds, contact us at:
[email protected]